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Privacy and Personal Data Protection Policy

1. Identification of the Data Controller

  • Company Name: SOSTENIAL S.A.S.
  • Website: sostenial.com
  • Contact Email: comercial@sostenial.com
  • Location: Colombia

2. Legal Framework

This policy is governed by the parameters established in the Political Constitution of Colombia, Statutory Law 1581 of 2012, Regulatory Decree 1377 of 2013, and other regulations that modify, add to, or complement them, guaranteeing the constitutional right to Habeas Data.

3. Personal Data Collected

Through the website sostenial.com, SOSTENIAL S.A.S. collects personal data solely and exclusively through its Contact Form. The requested data includes:

  • Full Name.
  • Email address.
  • Contact phone number.
  • Company Name (Razón Social).

Additionally, the website uses tracking tools (such as Google Tag Manager) that may collect anonymous browsing data through cookies for analytical and performance purposes.

4. Purpose of Data Processing

The personal data provided by users will be used for the following purposes:

  • To address and manage requests, complaints, claims, or inquiries submitted through the contact form.
  • To establish commercial communication for sending quotes, service proposals, or relevant information about SOSTENIAL S.A.S.
  • To perform traffic and web behavior analysis using tracking tools to improve the user experience.

5. Rights of the Data Subjects

In accordance with Law 1581 of 2012, data subjects have the right to:

  • Know, update, and rectify their personal data with SOSTENIAL S.A.S.
  • Request proof of the authorization granted for the processing of their data.
  • Be informed about the use given to their personal data.
  • Revoke the authorization and/or request the deletion of data when the processing does not respect constitutional and legal principles, rights, and guarantees.
  • Access free of charge their personal data that has been subject to Processing.

6. Procedure for Exercising Rights

To exercise your rights to know, update, rectify, delete information, or revoke authorization, the data subject must send a formal request to the email: comercial@sostenial.com. The request will be processed within the terms established by Colombian law (maximum 15 business days).

7. Use of Cookies and Tracking Tools

The website sostenial.com uses Google Tag Manager and similar technologies (cookies) to collect information on how users interact with our site. This information is used exclusively for statistical purposes, performance analysis, and website optimization. The user can configure their browser to reject cookies, although this may affect the functionality of certain areas of the site.

8. Validity

This privacy policy becomes effective upon its publication on the sostenial.com website. The databases will be valid for the duration the information is maintained and used for the purposes described in this policy.